IT Desktop Engineer

Job Level: Associate

Job Function: IT and Digital Development

Location:

Los Angeles, CA, US, 90071

Requisition ID: 5552

ABOUT THE ORGANIZATION

SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.

The anticipated salary range for this role is between $97,000.00 and $156,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.

Specialties:

Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services

IT Desktop Engineer

SMBC MANUBANK is seeking a passionate and experienced IT Desktop Engineer with a strong background in the banking or financial services industry. If you thrive on solving complex technical challenges and delivering exceptional support, this is your opportunity to make a meaningful impact.

In this role, you’ll serve as the go-to expert for Windows system deployment and support across the organization. As a key member of the Information Technology team, you’ll work with a wide array of technologies and apply best practices to ensure secure, efficient, and reliable IT operations. Your deep understanding of enterprise standards and security protocols will be essential in maintaining the bank’s high standards of service and compliance.

You’ll bring hands-on experience in Microsoft Patch Management, Windows Server and desktop deployments, and technical troubleshooting confidently supporting both Windows Server environments and Windows 10/11 desktops, with the ability to diagnose and resolve SQL Server issues efficiently.

PRINCIPAL DUTIES & RESPONSIBILITIES

System Deployment & Configuration

Build and maintain Windows system deployment standards to ensure consistency and compliance.
Deploy, configure, and support Windows Server and Windows 10/11 desktop systems, including hardware and software installation.
Align solutions with the existing technology stack to ensure seamless delivery across the enterprise.

Patch Management & Compliance

Manage and implement Microsoft Patch Management across servers and desktops using tools like Microsoft Configuration Manager.
Ensure consistent Windows OS and application versioning, and monitor patch compliance to meet security policies.
Operate and maintain software distribution and endpoint administration tools to support patching and system updates.

Documentation & Process Development

Develop and maintain documentation, support processes, and standard operating procedures for Windows systems.
Maintain system performance, security, and reliability through proactive monitoring and continuous improvement.

Support & Troubleshooting

Provide technical support and troubleshooting for all Windows PCs, desktops, and server-side issues in the enterprise environment.
Collaborate with business partners and vendors to resolve deployment and support-related issues efficiently.

Qualifications and Skills

3+ years of experience supporting diverse IT systems, including Windows OS deployment, troubleshooting, and support for both desktop and server environments.
Strong knowledge of Windows Server (2016, 2019, or later) and Windows 10/11, including patch management using tools like WSUS, SCCM, and Intune.
Hands-on experience with enterprise management systems such as Microsoft Configuration Manager, CrowdStrike, and Active Directory, including Group Policy, DNS, and DHCP.
Solid troubleshooting skills across server, desktop, and application environments.
Familiarity with vulnerability management tools and enterprise security practices.
Good understanding of networking fundamentals, including VLANs, switch configuration, and access control.
Proficient with issue tracking systems and skilled in maintaining clear, accurate technical documentation.
Strong communicator and quick learner with a proactive mindset and a passion for adopting emerging technologies through proofs of concept (POCs).

Preferred Qualifications

Experience with PowerShell scripting and automation.
Familiarity with other scripting languages such as Python or Bash.
Knowledge of virtualization platforms (e.g., VMware, Hyper-V).
Exposure to cloud platforms such as Azure or GCP.
Industry certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

EOE STATEMENT
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.