Brnch Svcs Rep II

Role Description

Increase the deposit base through promoting branch identity, with overall accountability for driving net new business as well as increased share of wallet with existing customers. Supervise and provide leadership to branch staff. Maintain overall accountability for the flow of cash and financial instruments as well as for all regulatory and other reporting. Oversee personnel decisions at the branch level, including hiring, training, advancement, pay decisions, etc.

Role Objectives: Delivery

Increase the deposit base through promoting branch identity, with overall accountability for driving net new business as well as increased share of wallet with existing customers. Cross-sell products and services including revolving lines of credit, syndicated facilities, treasury and cash management services, and trade finance, loans, insurance and investment referrals. Supervise and provide leadership to branch staff in providing customer service. Implement and drive firm-wide campaigns including sales promotion and incentive programs, product launches, customer satisfaction surveys, etc. Maintain overall accountability for the flow of cash and financial instruments within the branch in accordance with firm standards. Have overall accountability for all regulatory and other reporting as required. Accountable for internal control standards, including implementation of internal and external audit points together with any issues raised by external regulators as applicable. Actively manage the branch commercial loan portfolio, identifying problem accounts and creating solutions for repayment. Oversee personnel decisions at the branch level, including hiring, training, advancement, pay decisions, etc.

Role Objectives: Interpersonal

Contact customers and participate in community affairs and civic organizations to increase the bank's visibility and promote goodwill. Forge partnerships with local business to build the brand in the local market. Foster an environment that encourages branch staff to provide an exceptional customer experience, addressing client issues promptly and completely. Assist platform staff and other sales people with the most sensitive and high value customer relationships. Establish and maintain external relationships with counterparts in related areas, such as real estate, insurance and securities. Help clients understand the digital platforms the bank has available, and encourage their uptake and use.

Role Objectives: Expertise

Display a comprehensive knowledge of the bank's products and services, such as such as term loans, revolving lines of credit, syndicated facilities, treasury and cash management services, and trade finance. Where relevant, understand the broader offerings of the firm beyond the retail branch, in order to cross-sell additional useful offerings Demonstrate a complete command of relevant and related products Have a deep understanding of the USA PATRIOT Act, Bank Secrecy Act, the Office of Foreign Assets Control sanctions program, TILA-RESPA integrated disclosures as it pertains to the branch, including Customer Identification Program, AML, KYC, customer due diligence, and high-risk account identification. Display the requisite expertise and judgment to approve various large transactions, general ledger tickets, and the approval of reports and cash counts. Demonstrate a broad understanding of the external market, include products, rates, terms, service levels, etc., of competitive entities, in order to make recommendations to enhance, where possible, the branch offering to better compete. Understand underwriting standards and practices such that loans originated at the branch level are in adherence to existing guidelines, and in compliance with all relevant regulations. Have the necessary knowledge to review and assess the risk of all transactions executed by the branch team.

Qualifications and Skills

Recommended years of experience: 0

Additional Requirements