Commercial Bank Non-Financial Risk Oversight Director

JOB SUMMARY:

MANUBANK’S Commercial Bank Non-Financial Risk Director is responsible for leveraging and adapting the bank’s Non-Financial Risk frameworks to identify and manage the risk in MANUBANK’s commercial operations. As a member of MB’s 2LoD Non-Financial Risk Team, this role provides oversight over specific operational risk disciplines and collaborates with other Risk Management employees on risk initiatives, most critically with the risk teams responsible for MANUBANK’S consumer operations and the larger SMBC organization.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Embodies a strong set of behaviors and culture of Non-Financial Risk Management. May manage individuals responsible for providing 2LoD oversight over specific operational risk disciplines.
• Aligns to MB’s Non-Financial Risk Management Framework, Operational Risk Management policy, and other supporting policies for operational risk specific disciplines; Collaborate with MB Non-Financial Risk team to ensure that all non-financial risks are appropriately addressed and cared for within governing documents and oversight practices; Develop and deliver training to ensure Non-Financial Risk principles and obligations are well-understood across the organization.
• Partner with the other areas of the Chief Risk Office to design and manage operational tolerances, limits, guidelines, and key risk indicators for verifying that the Business is operating within the organization’s Risk Appetite; Develop internal dashboards and management reporting to ensure effective monitoring and escalation of operational risks.
• Partner with SMBC Operational Risk Management to oversee the implementation and execution of Risk and Control Self-Assessments (RCSAs) in MB’s Commercial operations; Consult with business unit partners in creating and/or reviewing RCSA documentation to ensure consistent use of established frameworks and risk taxonomy; 
• Conduct review and challenge of the business unit’s RCSA to ensure risk is properly identified and assessed.
• Partner with the business to ensure alignment to the MB Issue Management and Business Change Management Policies and support the business to effectively implement issue and change procedures, processes, and controls.
• Provide oversight and guidance for the Business’s assessment and disposition of operational risk events. Analyze the root cause of process breakdowns to identify trends and recommend appropriate control improvements.
   

POSITION SPECIFICATIONS:

Education:

• BA/MBA in business, accounting, and/or finance, or equivalent experience

Skills/ Qualifications:

• 12+ years of experience in financial services, with significant experience in operational risk management, first line process and control ownership and execution, or related areas. 
• Knowledge across operational risk types (execution, delivery, & process management; internal fraud; external fraud; employment practices; business practices; business disruption and system failures; physical asset damage; third party risk management; etc.) and expertise in one or more specific operational risk disciplines – expert-level knowledge in a few risk types, with exposure across others.
• Proven ability to quickly understand complex operational processes, effectively scope assessments, manage projects, and influence up and down across divisions; Experience evaluating and designing controls; conducting risk and/or impact assessments; identifying control gaps; and remediating risk. 
• Strong analytical and quantitative skills; Excellent written and verbal communications skills; Ability and willingness to negotiate internally, often at a senior level.
• Experience managing and motivating people, delegating tasks, coaching, and serving as a mentor.
• Ability to be a leader across a matrixed organization – leading their own team as well as others.
• Certification in risk management a plus (CRMA, CERP, CRM). 
• Working knowledge of applicable federal and state regulations, standard bank processes, and industry best practices.