MacOS Support Engineer

Job Level: Associate

Job Function: IT and Digital Development

Location:

Charlotte, NC, US, 28202 Los Angeles, CA, US, 90071 Scottsdale, AZ, US, 85255

Requisition ID: 6302

ABOUT THE ORGANIZATION

SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.

The anticipated salary range for this role is between $97,000.00 and $156,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.

Specialties:

Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services

SUMMARY:

SMBC MANUBANK is looking for a Senior Mac and Windows Support Engineer with banking or financial industry backgrounds, and a deep passion for solving technical and business problems. This Engineer will be the point of contact for Mac and Windows system deployment and support for the entire organization. As part of the Information Technology team, this resource will utilize a wide range of technologies and best practices, combined with a deep knowledge of the bank’s standards and security requirements, to provide top-notch customer support.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Build Mac and Windows system deployment standards
Develop new documentation, support processes, and standard operating procedures for Mac and Windows systems
Install, configure, and support hardware and software on Mac and Windows devices
Provide support for all Mac Laptops and Windows PCs for the enterprise environment
Implement, operate, and maintain software distribution and end-point client administration tools through Jamf Pro and Microsoft Configuration Manager
Utilize Jamf Pro and Microsoft Configuration Manager to ensure a standard version level of MacOS, Windows OS, and applications across all devices
Work with business partners and vendor support contacts to resolve day-to-day deployment environment-related issues
Align solutions with the existing technology stack to provide seamless delivery

POSITION SPECIFICATIONS:

Bachelor's or Associate degree in Information Systems/Technology or related field
3+ years’ experience supporting diverse IT systems, processes, or capabilities
3+ years Apple/Mac OS deployment, troubleshooting, and support
3+ years Windows OS deployment, troubleshooting, and support
Minimum 2 years of Jamf experience
Experience implementing Jamf, setting up new instances, setting it up in the cloud, ensuring Jamf is meeting global policies
Solid understanding of Jamf Protect and related security configurations
Experience with scripting in one or more languages (Bash, Perl, Python, AppleScript, PowerShell)
Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses, configuration, etc.)
Familiarity with vulnerability management security tools
Experience utilizing and maintaining enterprise management systems such as CrowdStrike, Microsoft Configuration Manager, and Active Directory
Familiarity with issue/ticket tracking systems
Quick learner with a mindset to adopt newer technologies in the field with POCs
Excellent written and verbal communication and interpersonal skills; able to effectively collaborate with technical and business partners
Industry certifications are a plus

EOE STATEMENT
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.