Payment and Compliance Production Specialist
Tralee, IE
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
This is a hybrid role, requiring the successful candidate to attend our Tralee office.
Role Description
SMBC is seeking a Payment and Compliance Production Specialist who has a strong passion for Production Support and is interested in building a career at a fast growing and reputable Bank. The Payment and Compliance Production Specialist will assist with various providing support on technical issues requiring in-depth debugging and expertise in production software applications. In addition, you will train users in need of assistance and perform tests on new application code and application maintenance. They will be given opportunities to participate in Deploy software upgrades to users. This role will report to the Director of Production Support.
Role Objectives:
- Oversee support teams responding to day-to-day technical issues and manage the incident response to service outages.
- Analyse impact of reported service issues and quickly develop remediation plans.
- Implement deployment of application code changes and upgrades to both testing and production environments.
- Create and manage reporting tools, log collection and maintenance scripts to ensure seamless operation of application, proactive issue identification and data extraction.
- Partner with business team leads to gain insight into user needs and develop a plan to improve the utility of implemented applications.
- Advise the development team of business unit needs and advise on the creation of a roadmap for new processes and features.
- Engage with key application users to understand issues and help them remediate them in a timely manner and provide guidance on best practices.
- Conduct periodic meetings of support staff to discuss incident patterns and identify new policies and procedures to improve utility or reliability of applications with a particular focus on automation.
Qualifications and Skills
- Exhibit mastery with support and reporting tools, incident management and issue analysis to improve support procedures and methods.
- Display comprehensive knowledge in payments (ISO 20022, SEPA etc) and/or compliance technologies standards and process (KYC, Sanctions screening, AML etc)
- Display comprehensive knowledge of application back-end query tools and scripting languages to support monitoring and proactive issue identification. Possess required knowledge of application development languages to enable real-time debugging of application issues and troubleshooting of code.
- Show ability to provide counsel to business units in planning and implementation of business applications. Have strong verbal and written communication skills.
- Ability to demonstrate a self-motivated and disciplined approach to learning and working.
- Ability to work in a team environment and demonstrate leadership skills when needed.
- Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.
- 10 years of experience highly desired
SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.