Client Receptionist
Tralee, IE
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
- We provide coverage Monday – Friday 8am -6pm. This consists of three shifts, 8am-4pm, 9am-5pm, 10am-6pm.
- Minimum 6-month fixed term contract.
- This is a hybrid role, requiring the successful candidate to attend our Tralee office.
Role Description
SMBC is seeking a Client Receptionist who has a strong passion for providing high-end quality customer service to our customers located in EMEA and is interested in building a career at a fast growing and reputable Bank. The Client Receptionist will be responsible for answering a large volume of external incoming calls. The successful candidate will manage each request in an appropriate manner while communicating with the customer to ensure complete satisfaction. This role will report to the Client Reception Lead.
Role Objectives: Delivery
As the first point of contact for the public, we play a vital role in representing the bank and safeguarding its employees. Our responsibilities include:
- Serve as the initial point of contact for all incoming calls, acting as a gatekeeper for the organization.
- Screening unsolicited calls, building and facilities queries.
- Efficiently screen and direct calls to the appropriate departments, ensuring minimal disruption to staff.
- Oversee all taxi bookings for employees based in London.
- Arrange car services as required, ensuring timely and reliable transportation for staff.
- Manage all aspects of physical access for the Tralee site, including:
- Issuing access badges for new employees, external contractors, and international visitors.
- Maintaining accurate access records and ensuring compliance with security protocols.
- Assist with ad hoc administrative tasks to support smooth day-to-day operations.
Qualifications and Skills
- Proven experience in call centre and reception roles, demonstrating strong customer service and multitasking abilities in fast-paced environments.
- Proficient in using Windows 10, with a strong understanding of system navigation.
- Familiar with Microsoft Office 365 applications, including Word, Excel, Outlook, and Teams.
- Basic understanding of Active Directory highly desirable.
- Excellent verbal and written communication skills.
- Ability to work in a team environment and demonstrate leadership skills when needed.
- Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.
- 2-3 years of experience highly desired
SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.