eFX Systems Support Analyst
New York, NY, US, 10172
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $103,000.00 and $155,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description
We are seeking a seasoned and bilingual eFX Systems Support Analyst with 10+ years of experience supporting trading floor operations and market data systems. The ideal candidate will have deep domain knowledge of financial markets, particularly in electronic foreign exchange (eFX), and a strong ability to communicate fluently in both Japanese and English. This role demands a high level of technical expertise, responsiveness, and professionalism in a fast-paced trading environment.
Role Objectives
- Provide Level 1 and 2 support for eFX trading platforms and market data systems.
- Install, upgrade, and deploy internal and external tools to front-office users.
- Monitor and troubleshoot eFX application platforms and market data services.
- Review and analyze market data service usage and identify cost-saving opportunities.
- Maintain accurate inventories and control entitlement workflows.
- Train users and document technical and functional procedures.
- Manage incident and change reporting with sufficient detail for audit compliance.
- Collaborate with peers and management to improve monitoring and communication tools.
Qualifications and Skills
Required Qualifications:
- 10+ years of experience in IT support within financial services, with a focus on trading floor operations.
- Fluency in Japanese and English (spoken and written) is required.
- Strong understanding of eFX platforms, market data applications, and trading systems.
- Hands-on experience with Bloomberg, Refinitiv Eikon, TradeWeb, MarketAxess, ICE Link, and other trading platforms.
- Excellent troubleshooting, performance analysis, and incident/change management skills.
- Proven ability to work under pressure with a high degree of accuracy and urgency.
- Strong interpersonal and communication skills with a customer-focused mindset.
- Deep understanding of the financial markets business domain, including fixed income, FX, and credit products.
Preferred Qualifications:
- Experience supporting FX trading desks and electronic trading platforms.
- Familiarity with Fed/Taaps, RiskVal, Yieldbook, and other analytics tools.
Education:
- B.S. in Computer Software Engineering or related field.
- Associate degree in English or equivalent bilingual education background.
Additional Requirements
SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
Nearest Major Market: New York City