Operations Transformation Director

Role Description

The Operations Transformation Group plays a pivotal role in our strategic transformation from a people intensive manual data collection organization into next generation highly automated Operations Functionality. The candidate will be assigned tasks to work with managers across our Operations, Front Office, Back Office, Risk, Credits and Technology team to develop the vision and strategy for a highly automated organization that sources and transforms data to feed our upstream and downstream partners.

These efforts are occurring within the broader context of major strategic initiatives to extend our market leadership and build next-generation capabilities and products that are powered by our World Class datasets. In short, the Transformation team will lead fundamental organizational and operational changes while partnering with technology to build the next generation of data tools with modern technology.

The ideal candidate must be technical enough and up to date with modern technology to automate manual data collection processes. In addition, the ideal candidate should be experienced in operations and Transaction/Deal workflow to automate manual data quality operations.

Role Responsibilities

Demonstrates thorough abilities and/or a proven record of success contributing to the development of business vision and strategies, managing complex organization transformation through people, process and technology changes, and possessing consultative and project management experiences in the following areas:

• Building proven and collaborative relationships with team members.
• Leveraging diverse views to encourage innovation and helping develop and grow team members throughout the course of every engagement by providing timely meaningful written and verbal feedback.
• Delivering significant business results that reflect strategic and creative thinking, problem solving, and individual initiatives.
• Identifying and addressing client needs, building, maintaining, and utilizing networks of client relationships.
• Managing resource requirements, project workflow, budgets, and status updates.
• Communicating effectively in written and oral formats to various situations and audiences.
• Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex data; and,
• Utilizing and applying into projects knowledge of applications and systems that support the following processes: product lifecycle management, ideation management, project planning and requirements gathering and Agile project management.

Qualifications and Skills

• 10+ years of work experience, preferably in financial services operations or program / project management
• Bachelor’s degree in Finance or related field and/or equivalent work experience preferred
• Must be composed, detail oriented and organized
• Ability to multi-task across a large body of work
• Knowledge of financial markets and products
• Strong written and verbal communication skills
• Strong PowerPoint presentation skills
• Ability to work across teams and ability to influence
• Must be highly disciplined, a self-starter, and have the ability to execute in a fast-paced, results-driven environment.

Additional Requirements

D&I Commitment

Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.