Technical Business Analyst

Role Description

A new centralized End User Computing (EUC) Governance Program within SMBC – Americas Division (AD) has been created as a partnership between Technology (AD Tech) & Risk Management (RMDAD) departments to establish a governance and management framework for EUC tools across business functions and using the 3 lines of defense model for internal control. The EUC Governance Program develops EUC guidelines and standards as well as establishes technology guidance, a control framework and monitoring mechanisms for SMBC AD’s EUC tools and processes. The First Line of Defense (1LOD) EUC Governance Program partners with business functions to provide support in the compliance with established RMDAD policies, procedures and standards as well as drives initiatives to support consistent EUC tool control management practices and processes to minimize errors and issues. The 1LOD EUC Governance Program also ensures businesses functions align with other relevant company policies and standards, such as Data and Privacy, and manages the approach to measuring adherence to those guidelines. 

The {Associate, VP} of EUC Governance is an experienced role not only supporting end-to-end management and oversight of EUC Governance Program activities for SMBC AD but also the tools / platforms employed to automate and evidence the governance workflow. The primary focus of this role is to coordinate with business functions in the implementation of new governance requirements, including discovery of EUC tools operating in the environment, risk & control assessments of identified EUC tools, facilitation of solution transition to IT process as appropriate, consult on the design & execution of controls for EUC tools, support and/or performance of EUC tool testing where needed and tracking of action plans to address any noted gaps or deficiencies. Additionally, the {Associate, VP} should have at least peripheral knowledge of key banking & financial services business uses in-scope of the program, such as financial, management & board reporting, compliance, front-office transaction processing and/or capital & treasury management.  

Role Objectives

• The {Associate, VP} of EUC Governance will be responsible for management and monitoring of EUC tools based on adherence to EUC policy, standards, and best practices.
• This is a cross-functional role that will work with teams across first line of defense business sectors and the second and third lines of defense functions (i.e. Finance, Risk, Internal Audit, Compliance, Legal).
• Manage activities related to EUC tools and support team on testing to ensure adherence to EUC policy. Work with team members to enforce the SMBC AD’s policies with focus on EUC controls.
• Assist in response to audit related inquiries in relation to EUC tools.
• Conduct independent spot check reviews on targeted key business use areas. Communicate and track findings as required. Coordinate remediation efforts with the various stakeholders.
• Collaborate with EUC owners / developers on training, communications, process optimization, policy oversight, strategy, and reporting teams to identify areas of improvement and provide input to developing comprehensive training, EUC tooling development and process improvement for the EUC Program.
• Working with EUC Owners, EUC Developers, and other stakeholders to comply with EUC standards and the deployment and operation of an EUC Governance tool.
• Assisting business partners with EUC reference inquiries, various EUC projects and other ad-hoc tasks as needed.
• Create Data Quality checks and governance routines for EUC management.
• Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function.
• Integrates subject matter and industry expertise within a defined area.
• Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. 

Qualifications and Skills

• Bachelor’s degree or equivalent experience (Preferably in a Finance, MIS, Business or related discipline).
• 3-5 years of business experience in finance, audit, risk, compliance, or regulatory management in banking / financial services. Specific knowledge of business processes in-scope for EUC governance is a plus: (Reporting – Financial, Regulatory, Risk, Executive Management, Board; Front-Office Operations, Compliance, Capital / Treasury Management, Tax).
• Proficient in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Visio).
• Proficient in various programming languages and tools used by business to develop EUC solutions (Python, R, Excel Power Apps, VBA, SQL, BI – Power BI / Tableau, Alteryx).
• Strong process mapping skills required; ability to gather and analyze data, organize findings, build presentations
• Ability to effectively communicate ideas, project status, and recommendations.
• Adept at queries, report writing and presenting findings to all levels of business partners.
• Strong planning and coordination skills for implementing brand new cross-functional processes and activities.
• Assertive and self-confident to challenge status quo and propose diverse ideas within existing processes and business practices.
• Pragmatic problem-solver, forward thinker with knowledge of broader financial business models and operating risks.
• Strong relationship management skills with ability to deepen relationships and build partnerships across key support areas like Finance, Audit, Compliance, Data Office, other Technology Partners, Risk, and Legal.
• Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures.
• Effective analytical skills and proactive approach to problem-solving with limited supervision
• Experience in operations and technology controls and monitoring preferred.
• Ability to manage competing priorities and aggressive deadlines while remaining focused on critical detail.
• Self-motivated, positive, creative, innovative thinker, customer-oriented, resourceful, flexible
• Highly organized multi-tasker with the ability to prioritize and manage time strategically 

Additional Requirements