Supplier Management - Director

Role Description

The Supplier Management Team resides within the Sourcing and Procurement team and is responsible for the establishment and oversight of supplier management across all SMBC America’s Division.  This is a critical role that supports the growth, development, maturation, and optimization of the supplier program.  This role will be responsible to lead and manage the Supplier Management team which acts as the central point of contact for all Supplier relationship & performance related activities to ensure that all suppliers which while manged by various stakeholders are managed holistically, effectively and efficiently in accordance with our policies and procedures.

Role Objectives

• Develops and implements a strategic Supplier management processes and standards to ensure supplier/contract performance, rationalization, and alignment across the enterprise.
• Develop a framework to support and assist the business in establishing Supplier oversight through Supplier level Business Reviews for SMBC’s in-scope suppliers ensuring oversight of the suppliers performance across all related engagements
• Develop processes and procedures to stand-up a continuous monitoring capability for the program which will manage risks utilizing continuous monitoring intelligence tools on financial and reputational risks and appropriate escalation paths
• Supports the development and execution of cross-functional strategies that drive procurement maturity, organizational growth and alignment
• Work closely with Legal, Compliance, Risk, Finance, AP, and other relevant teams to ensure supplier management processes align with company standards
• Forge and foster key business partner relationships and serve as a subject matter expert across the enterprise to support supplier delivery and performance
• Own and manage offboarding of suppliers ensuring timely renewal or transition where required
• Ensures supplier performance management: Monitoring supplier performance against key performance indicators (KPIs) and ensuring that vendors are meeting their contractual obligations.
• Develop and define minimum SLA requirements based on service category in coordination with applicable category manager(s)
• Provide guidance to the business in developing SLA’s during contracting
• Provides training and support to internal stakeholders on various risk, procurement, and supplier management processes, tools, and technologies
• Stay current on emerging trends and drive continuous improvement initiatives to streamline Supplier management processes, reduce costs and optimize current Supplier Management technology
• Ensures supplier management practices are in compliance with relevant regulations and standards

• Risk management: Identifying, assessing and mitigating supplier related risks based on performance metrics and issues oversight
• Develop Reporting to ensure Contract Owner, Business Unit Executive and CxO Level understanding of Supplier performance, risks and upcoming deliverables

Qualifications and Skills

• Bachelor's or equivalent degree, Masters or equivalent preferred
• Proven 8-12 years experience managing teams focused on Supplier life cycle management preferably in a heavily regulated industry (Banking)
• Ability to lead change and execute on strategic decisions, preferred direct experience implementing a Supplier Management program.
• Demonstrated experience managing large-scale, complex Supplier relationships and contracts with a data-driven approach to performance/accountability
• Strong analytical / problem solving skills and the ability to resolve issues without unnecessary escalation.
• Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail.
• Ability to derive and deploy strategic initiatives in a large MNC
• Strong business acumen with ability to identify and proactively address impacts and disruptions.
• Strategic and forward thinking with the ability to drive execution to deliver results.
• Strong collaboration and relationship management knowledge, skills, and abilities to establish credibility and confidence with customers, stakeholders and service providers.
• Strong personal presence and ability to influence, galvanize and align customers, stakeholders, and service providers at all levels.
• Proven project management skills to manage resolution of action items and issue escalation, to coordinate and track requirements of the extended Supplier Management team and respective business stakeholders managing the supplier relationship.
• Previous supervisory experience a plus.
• Preferred knowledge of Banking and Technology Services
• Computer skills including MS Office programs such as Outlook, Word, Excel PowerPoint
• Experience with Coupa or other vendor management tool(s) a plus

Additional Requirements