Supplier Management Associate

Role Description

We are hiring a Supplier Management Associate to assist in developing and managing Critical and High risk relationships with various internal and external stakeholders to lead in ongoing management of Suppliers. This ideal candidate will work closely with the Department Heads and or the designated relationship owners to qualify build and monitor supplier relations. The Supplier Management Associate is responsible for managing key strategic thirdparty vendor and business partner relationships of the bank through managing and monitoring phase through to termination in the Third Party Risk Management TPRM life cycle thereby ensuring that the bank maintains an effective Supplier Management Program in compliance with the TPRM policy through effective oversight of Supplier performance and supplier strategy. This role is responsible for overseeing Supplier initiation onboarding compliance and budget Monitoring the compliance of contracts and SLAs and ensuring that processes are effective efficient and customer focused. Additionally this role is responsible for collaborating with our vendor and internal business partners in delivering the best practice in vendor management for our new digital bank. 

Role Objectives: Delivery

• Lead a portfolio of Critical High risk third parties distributed across the team 
• Develop a working knowledge of the third party and all contracts with the Third Party
• Understand all applicable risks and be able to describe a number of key elements of the overall relationship including Parent and Child levels Supplier level and Engagement level
• Be responsible to keep Third Party Executive Sponsors informed
• Provide TPRM requirements oversight by ensuring the completion of all deliverables by the respective contract owners
• Track completion of Contingency Plans Performance Scorecards Business Relationship ReviewsQBRs Periodic due diligence Reassessments Business Acknowledgement of Due Diligence Results Issues Management and Termination Checklists
• Perform escalation when contract owners fail to adequately support the Supplier Manager  Executive Sponsor
• Responsible for implementing a comprehensive monitoring and assessment plan for reporting of the effectiveness of the Third Party in executing against contracted business expectations and for ongoing identification monitoring and assessment of the third parties risk and controls by reviewing on an ongoing basis the following
• Performance Scorecard timely and accurate completion by the contract owners in accordance with the standards set forth in the TPRM policy ensuring appropriate evidence and approvals are obtained evaluating ratings assigned by the business align with supporting metrics  vendor meeting outcomes etc
• Ensuring that appropriate management routines are conducted with the third party by the contract owners
• Ensure measurable SLAs have been defined and respective reporting established to evidence SLA metrics
• Perform oversight of their respective Third Party Issues by monitoring Issue statuses ensuring that issue actions are being performed in a timely manner ie Developing action plans for remediation monitoring of issue progress or risk acceptances are processed when applicable development of performance improvement plans when trending of missed KPIs occurs andor findings and incidents are escalated or communicated to appropriate stakeholders impacted
• EnsuringTermination activities are initiated  completed as applicable
• Partner with the Sourcing and Procurement team to ensure vendor contracts have proper terms SLAs and protections and are compliant with standards and relevant regulations
• The ability to be inclusive complete due diligence and deliver vendor partnerships that are mutually beneficial to the bank operations and customers is critical
• Assist in the identification and implementation of process enhancements to streamline reporting workflows

Qualifications and Skills

• Bachelors degree or equivalent experience
• 4 -6 years of Supplier Management Experience building reports data management
• Comfortable interacting with a diverse group of stakeholders with varying technical skills
• Previous ownership of complex relationships and the ability to hold internal and external stakeholders accountable for performance
• Previous role in risk or security solutions process and programs
• Passion for process improvement
• Strong negotiation management and decisionmaking skills
• Excellent analytical problemsolving and organizational skills
• Effective written and verbal communication skills

Preferred Experience

• Coupa 
• Project Management experience
• Reg W 
• 6 Sigma certification
• Data Science Machine Learning or AI

Additional Requirements