Sr. Business Analyst

Job Level: Vice President

Job Function: Business Operations

Location:

Jersey City, NJ, US, 07311 Tralee, IE White Plains, NY, US, 10601

Employment Type: Full Time

Requisition ID: 4393

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $137,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

We are seeking a Deposit IT Application Support / Business Analyst to focus on the business analysis and IT system analysis on technical/business demands/issues.

This role is responsible for providing support on business/IT analysis and deposit application projects and maintenance including business and IT design requirements documentation, troubleshooting business/technical issues requiring in-depth debugging and expertise in deposit and check clearing applications, user training and performing testing.

Role Objectives: Delivery

Oversee support teams responding to day-to-day technical issues and manage the incident response to service outages.
Analyze impact of reported service issues and quickly develop remediation plans.
Resolve or assist in the resolution of conflicts within and between projects or functional areas and implement changes where appropriate.
Create and manage reporting tools, log collection and maintenance scripts to ensure seamless operation of application, proactive issue identification and data extraction.
Submit Change Requests (CRs) and Single Approver Changes (SACs) in ServiceNow platform as per the SMBC/JRIA Change Management Process.
Work with Developers, QA (Quality Assurance) testers, Production Support, Infrastructure Operations, Information Security teams and project managers to support application deployments, test planning and execution in Development/QA/Release(UAT) as per criteria and testing standards.
Review, manage and address Incident/Problem tickets and IT Service Requests opened in ServiceNow. Open an incident/problem ticket in ServiceNow for tracking purposes when an issue is found and there is no existing ticket.

Role Objectives: Interpersonal

Partner with business team leads to gain insight into user needs and develop a plan to improve the utility of implemented applications.
Advise the development team of business unit needs and advise on the creation of a roadmap for new processes and features.
Engage with key application users to study key business processes, and advise on building procedures to best utilize application features.
Collaborate with project managers to support project tasks including requirement gathering and analysis, training and end-to end testing, providing some regular project status, and escalating issues to project managers, project stakeholders and senior management.

Role Objectives: Expertise

Perform analysis and design of business/technical requirements and specifications.
Ensure applications meet standards and technical specifications
Review use cases/enhancements and plan test scenarios for an application change.
Documents and writes business and technical requirements, defines interface requirements, workflows and presentations. Documentation includes Project Charter, Business Requirements, IT Functional Requirements, knowledge sharing information in Confluence, backlog items in JIRA.
Possess required knowledge of application development, Deposit, Check Clearing and Cash Management products to support business/IT analysis as well as issue trouble shooting and issue identification.
Exhibit mastery with support and reporting tools, incident management and issue analysis to improve support procedures and methods.
Display comprehensive knowledge of application back-end query tools and scripting languages to support monitoring and proactive issue identification.
Show ability to provide counsel to business units in planning and implementation of business applications.

Qualifications and Skills

5+ years of experience in banking and technology areas including functional knowledge of commercial banking systems (i.e., DDAs, Cash Management, Nostro/Vostro treasury settlement process, SWIFT statements), check clearing and related accounting entries.
Strong skills and understanding in corporate deposit systems and functionalities.
Previous experience with FIS Profile DDA (Deposit) application preferred.
Strong work ethic with focus on meeting deadlines, objectives, and ability to learn new products and systems in a timely manner.
Strong verbal, written and interpersonal communication skills. Ability to communicate effectively and confidently with users, team members.
Strong analytical, strategic thinking and problem solving skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
Strong skills working with MS Excel, MS Project, MS Word, MS Power Point, MS Visio, MS Teams & SharePoint, Atlassian JIRA & Confluence.
Bachelor's degree. Finance, Computer Science or Information Systems preferred.
Previous experience with Agile methodology preferred.

Additional Requirements

D&I Commitment

Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.