ServiceNow Product Manager
Jersey City, NJ, US, 07311
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $153,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description
We are seeking a Product Manager to join our Platform Integrations and Automations Division. This role requires expertise in Product Delivery and Technical Capacity. The Product Manager will primarily oversee products developed by the Automation and Platform teams, ensuring strategic communication and issue resolution throughout the development lifecycle. They will collaborate with project managers, engineering teams, software developers, and stakeholders to ensure successful delivery and adoption of product features.
Role Objectives
• Identifies, creates, and maintains user stories, develops functional requirements for new or revised features or enhancements
• Roadmap for Platform Integrations in consultation with management of Integration and automation, in coordination with the organization and development leads.
• Works with relevant change management and training experts to ensure adoption and a smooth transition of ServiceNow and automation throughout the organization
• Works with Development Leads to help make key decisions on priorities and design, and works to ensure that all stakeholders are aligned and updated
• Validate appropriate cross-department/division stakeholders to be engaged at appropriate times
• Understands both the engineering and business side of ServiceNow and is ultimately responsible for representing the organizational needs
• Works with Project Managers to deliver agile based product releases
• Participates in daily scrums, sprint planning meetings and sprint reviews and retrospectives throughout all phases of System Development Life Cycle (SDLC)
• Gathers, analyzes and, when appropriate, contributes or starts to design the reengineering of business IT processes
• Proactively solves project issues promptly and effectively
• Works effectively to ensure appropriate parties are involved and engaged to achieve project goals
• Provides periodic updates to project sponsors, stakeholders, and management
• Proactively improves technical capabilities through trainings, workshops, and events
• Recommends strategies to streamline systems for effectiveness and efficiency, considering team dynamics, and division and corporate mission
Qualifications and Skills
• Minimum 4 years of similar job-related experience required (prior experience working within an ITSM/ITOM/NMS platforms a plus)
• Prior experience working within environments requiring staged phases of implementation for develop, test and release on a weekly level
• Prior Experience working with ServiceNow a plus
• Experience in IT Service Management and IT operations management processes and tooling
• Ability to solve complex technical or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
• Experience in requirement analysis and business IT process re-engineering and documentation required
• Prior experience in agile methodologies (experience in product management) preferred
• Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools preferred
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
• Ability to work both independently and as part of a team
• Demonstrated integrity, independent thinking, judgment, and respect for others
Additional Requirements
SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
Nearest Major Market: Jersey City
Nearest Secondary Market: New York City