Client Services Center Associate

Job Level: Associate

Job Function: Customer Servicing

Location:

Jersey City, NJ, US, 07311

Employment Type: Full Time

Requisition ID: 4140

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $73,000.00 and $115,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

SMBC is looking for an Associate to work in the Investigations Department of Client Services Center, located in Jersey City, NJ (Harborside). The candidate will ensure that all inquiries received from SMBC’s customers and financial institutions are addressed and resolved in a timely manner utilizing the Sungard Investigations system, Montran Payment System, and Microsoft Outlook Email Database. Comprehensive and concise responses must be provided while adhering to SMBC’s overall policy related to customer communication and correspondence. There is a strong requirement for an individual who has excellent written and verbal communication skills and is diverse and detail oriented.

Role Responsibilities:

Provide supervision to the daily work flows to ensure that all work objectives are completed as per the agreed Service Level Agreement.
Ensure the bank's policies and procedures are followed in an accurate and efficient manner and that client needs are met.
Resolve or refer escalated customer issues that are highly complex, important or severe.
Respond to periodic internal/external audit requests.
Oversee and confirm end of day close out transactions is completed and properly recorded.
Assist with ad-hoc projects as required.
Participate in Disaster Recovery exercises to ensure smooth recovery of department operations after business disruption

Qualifications and Skills

Recommended years of experience: 3

Bachelor degree or equivalent experience.
Five years of specialized experience in Back Office operations in Financial Services.
Advanced knowledge of accounting procedures and processes.
Expert knowledge of money transfer processes, transactional systems and applications, bank products, policies, service fees and customer profiles.
Expert knowledge of bank compliance rules and regulations (i.e., UCC, OFAC, AML, etc.)
Excellent analytical skills, an eye for detail and excellent time management skills.
Knowledge of CHIPS, Swift, and Fedwire networks.
Ability to identify problems, deal with complexity and respond quickly to uncertainty.
Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business units, technology partners and clients.

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.