Application Support - Capital Markets

Job Level: Associate

Job Function: Business Operations

Location:

Jersey City, NJ, US, 07311 New York, NY, US, 10172

Employment Type: Full Time

Requisition ID: 7779

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $95,000.00 and $156,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

Support in-house business applications, data pipelines, and infrastructure for middle and back-office functions for derivative trades.

Role Objectives

Ensure continuity of business operations by resolving application issues—whether user-reported or automatically detected—in a timely manner to prevent technology disruption.
Ensure system stability, applying site reliability engineering (SRE) methodologies and operability thinking to improve reliability of business applications over time through methodical problem management.
Proactively improve stability by identifying and addressing ambiguous, unstructured issues, and by onboarding business systems into long-term support with clear ownership boundaries and durable documentation.
Create dashboards to monitor system components and business processing health at a glance and generate stability reports.
Eliminate toil, automate operations and monitoring.

Job Description

Address technical and data issues requiring in-depth debugging and expertise in production software applications, often in situations where the problem is not clearly defined or ownership is ambiguous.
Monitor systems to ensure reports are produced on time according to SLA, proactively managing disruptions and incidents by reasoning across applications, data flows, infrastructure, and dependencies (batch, APIs, integrations).
Manage interfaces with upstream data pipelines, connecting signals across systems and using investigative troubleshooting (logs, documents, user inputs) to drive clarity and early detection.
Train users in need of assistance, providing structured communication and audit-safe updates during incidents.
Collaborate with peers and other teams to provide 24x6 support coverage, demonstrating ownership through resolution and comfort operating under SLA and time pressure.
Maintain documentation, runbooks, and incident records in compliance with audit requirements, defining boundaries and creating repeatable support structures for onboarding new systems.
Work Schedule: Flexible shift coverage with start times as early as 8:00 AM and end times as late as 9:00 PM. Participation in a rotating weekend support and on-call schedule is required.

Qualifications and Skills

3+ years of experience in production support or related roles, with demonstrated ability to navigate unstructured problems and drive clarity across teams.
Incident management and issue analysis to improve support procedures and methods.
Writing back-end queries (mid-advanced SQL), programming in Python, Perl, PowerShell for monitoring and proactive issue identification.
Experience in programming languages to enable real-time debugging of application issues and troubleshooting of code.
Working understanding of regulatory bodies, reports, derivative trades, asset classes, and experience in the financial industry.
Experience collaborating with business and all involved parties during disruptions to ensure optimal service restoration.
Exposure to Copilot, Power Automate, or scripting to reduce repetitive effort and improve consistency.
Improving monitoring, reducing noise, and increasing diagnosability for production systems.
Driving safe technical changes across applications, and batch processes.
Onboarding systems with clear ownership boundaries and durable documentation.

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.