IT Delivery Coordinator/Project Coordinator
Charlotte, NC, US, 28202 NC, US
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $73,000.00 and $93,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description
The IT Delivery Coordinator supports the sucessful execution of IT service initiatives, working closely with internal teams and business partners to coordinate the delivery of solutions that enhance the end user experience. This individual will assist in planning, scheduling, and tracking delivery efforts within the End User Experience group. The role involves cross-team collaboration, vendor support, task coordination, and helping ensure services are delivered in line with quality standard, timelines and business needs.
Role Objectives
- Support end-to-end coordination of IT service delivery tasks, ensuring imelines are met and deliverables are tracked.
- Assist in managing day to day operations related to desktop, mobile and workplace technologies.
- Monitor and follow up on service tickets, implementaion milestones, and vendor commitments to ensure timely resolution and delivery.
- Contribute to documentation of service processes, delivery plans and reports that support continuous improvement initiatives.
- Help maintain alignment with business objectives by supporting service initiatives.
Qualifications and Skills
- 2+ years of professional experience in Service Delivery, IT Coordination, Project Support or Business Operations
- Strong communication and documentation skills
- Familiarity with asset management, vendor coordination or process improvement
- Bachelor's Degree in Information Technology, Information Systems or relevant experience
Additional Requirements
SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
Nearest Major Market: Charlotte