Business Analyst

Role Description

SMBC is seeking a Business Analyst with strong project experience. This role supports the implementation, operationalization and ongoing optimization of the Anti-Fraud Operations technology portfolio to reduce fraud risk for SMBC and its customers. The ideal candidate will have a deep understanding of how to capture requirements, create test cases, conduct UAT testing, analyze payment flows, support data validation, and develop dashboards / reports to drive outcomes.

The Business Analyst will partner with business stakeholders, Anti-Fraud Operations, Risk Management, Compliance, Technology, and vendors to support project delivery within scope, timeline and budget across the fraud program.

Responsibilities

• Partner with business, operations, compliance, and technology stakeholders as well as vendor teams to gather functional and non-functional requirements in support of anti-fraud and payment initiatives.
• Document business requirements, user stories, process flows, acceptance criteria, and test scenarios to provide traceability and project updates.
• Translate complex business processes into clear specifications for technology teams.
• Manage project work in Jira for sprint planning and backlog management while maintaining clear documentation in Confluence, Jira and SharePoint.
• Support the full project lifecycle including requirements, design, UAT, implementation and post-production support.
• Support testing and UAT activities including creation of test cases for critical business and payment workflows and management of defects to resolution.
• Support project lead to manage end-to-end project delivery within scope, timeline, and budget.
• Apply payments knowledge to support workflow analysis, evaluate operational handoffs, exception handling, controls and fraud risk considerations.
• Use SQL and reporting tools to support data validation, issue investigation, root cause analysis, develop dashboards and reports.
• Facilitate stakeholder communication across compliance, risk management, technology, and operations teams; manage risks/issues and ensure adherence to project governance standards.
• Ability to adapt to evolving business dynamics, priorities, and managing stakeholder expectations as circumstances require, while ensuring effective delivery in fast-paced environments.
• Provide support to operations as needed during unusual heavier than expected volumes as well as when short-staffed.
• Work with third-party vendors (e.g., Actimize, Mitek, Inscribe, PwC, etc.) for system enhancements, integrations and delivery.
• Work in the office for a minimum of three days / week and remaining days, work from home.

Qualifications and Skills

• Experience: 5+ years of business analysis, data analysis, project management, or technology delivery experience within financial services
• Technical Knowledge:
  • Proficiency with Microsoft Suite (Word, Excel, Powerpoint, Visio, Copilot, Teams)
  • Strong working knowledge of testing platforms (Confluence/Jira) for user stories, backlog management, defect tracking, dashboard, and documentation
  • Familiarity with SQL for data analysis, validation, troubleshooting, and issue investigation.
  • Exposure to fraud detection systems (Actimize, Mitek, Verafin, Inscribe, etc.).
• Methodology:
  • Strong understanding of the full project lifecycle including requirements, design, testing, UAT, implementation, and post-production support.
  • Strong understanding of Waterfall and Agile/Scrum delivery frameworks
• Domain Expertise: Knowledge of fraud risk surveillance and regulatory frameworks.
• Soft Skills:

• Strong written and verbal communication, stakeholder management, and problem-solving abilities
• Ability to analyze complex datasets and deliver actionable insights.
• Highly organized with ability to prioritize.
• Self-starter with strong ability to multi-task and solve business challenges.
• Highly developed sense of accountability and follow through.

Preferred Qualifications:

• Familiarity with ACH, wire, SWIFT, check or similar payment products
• Exposure to fraud detection systems (e.g., Actimize, Mitek, Verafin, Inscribe, etc.) or similar systems
• Good understanding of payment processing flows, operational handoffs, exception handling, and related controls.

Additional Requirements