Anti-Fraud Operations Director
Charlotte, NC, US, 28202
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
Role Description
Seeking a seasoned leader to oversee Anti-Fraud Operations across the Americas Division, with responsibility for fraud detection, investigation, and prevention activities. This role provides end-to-end oversight of transaction screening, alert management, fraud investigations, and fraud model governance to ensure effective mitigation of fraud risk.
The Director is also responsible for leading a follow-the-sun operating model, managing the overnight fraud operations team to ensure seamless, continuous fraud monitoring and investigation coverage that mirrors and supports daytime operations.
Responsibilities
- Lead daily fraud operations, including transaction screening, alert disposition, and case management.
- Oversee fraud detection platforms (e.g., Actimize Fraud, Mitek) and ensure effective alert generation and decisioning.
- Serve as escalation point for complex fraud incidents and drive timely resolution and recovery.
- Own and govern fraud detection models, including model performance, enhancements, and ongoing monitoring.
- Partner with Risk, Compliance, and Audit on RCSA, control testing, and regulatory engagements.
- Establish and maintain fraud procedures, controls, and job aids to support a strong control environment.
- Drive continuous improvement in fraud detection, operational processes, and technology capabilities.
- Lead, develop, and manage a high-performing Anti-Fraud Operations team.
Qualifications and Skills
- 10+ years experience in fraud risk management, financial crime, or related operations
- Strong expertise in transaction monitoring systems and fraud detection tools
- Experience with fraud model governance, validation, and performance monitoring
- Proven leadership of operational teams and cross-functional initiatives
- Strong knowledge of risk, control, and audit frameworks
- Experience with Actimize Fraud, Mitek, or similar fraud platforms
- Experience supporting audits and regulatory exams
- Banking or financial services background
Additional Requirements
SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
Nearest Major Market: Charlotte