Anti-Fraud Operations Analyst

Job Level: Associate

Job Function: Governance & Assurance

Location:

Charlotte, NC, US, 28202

Employment Type: Full Time

Requisition ID: 8221

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

SMBC is seeking a highly analytical Analyst to support reporting, metrics, and business intelligence activities within Anti-Fraud Operations Governance Team. This role will be responsible for producing and analyzing fraud management reports, operational dashboards, key risk indicators (KRIs), and executive-level metrics used to monitor fraud trends, operational performance, and fraud losses.

The Analyst will partner with Fraud Operations, Risk Management, Compliance, Technology, and business stakeholders to ensure accurate reporting, identify actionable insights, and support data-driven decision-making across the fraud program.

Responsibilities

Produce and distribute daily, weekly, monthly, and quarterly fraud operations reports and dashboards.
Compile, validate, and analyze fraud metrics, fraud losses, alert volumes, investigation outcomes, productivity statistics, and key risk indicators (KRIs).
Develop executive-level reporting packages for senior management, committees, audits, and regulatory examinations.
Monitor reporting accuracy and perform data quality reviews to ensure integrity and consistency of management information.
Identify trends, anomalies, and emerging fraud risks through data analysis and reporting.
Create and maintain dashboards, scorecards, and visualizations using reporting and analytics tools.
Support recurring reporting for governance forums, risk committees, and leadership meetings.
Partner with Technology and data teams to automate reporting processes and improve reporting efficiency.
Assist with regulatory exams, audits, and information requests by gathering, validating, and presenting data.
Track operational performance against established service level agreements (SLAs), KPIs, and departmental objectives.
Maintain reporting procedures, methodologies, and documentation.
Support ad hoc analysis and special projects related to fraud trends, operational effectiveness, and strategic initiatives.

Qualifications and Skills

Bachelor's degree in Business, Finance, Data Analytics, Information Systems, Mathematics, or a related field.
1-3 years of experience in reporting, analytics, operations, risk management, fraud operations, or financial services.
Strong analytical and quantitative skills with the ability to interpret large data sets.
Advanced Microsoft Excel skills, including Pivot Tables, formulas, and data analysis functions.
Experience creating reports, dashboards, and management presentations.
Strong attention to detail and commitment to data accuracy.
Excellent written and verbal communication skills.

Preferred Qualifications

Experience with Power BI, Tableau, SQL, Alteryx, or other reporting and visualization tools.
Knowledge of fraud operations, financial crimes, banking operations, or risk management.
Experience supporting audits, regulatory exams, or governance reporting.
Familiarity with Actimize, Mitek, or other fraud detection platforms.

Additional Requirements

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.