Quality Assurance Specialist (Remote)
Date: Dec 20, 2024
Location: AZ, US WA, US VA, US UT, US IL, US NY, US TX, US MA, US CT, US FL, US GA, US PA, US NC, US SC, US DE, US NJ, US CA, US
Company: Sumitomo Mitsui Banking Corporation
Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We’re committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.
The anticipated salary range for this role is between $45,000.00 and $63,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.
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Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank’s first anniversary. We don’t plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group’s 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.
SUMMARY:
Reporting to an Operations functional leader, this position will support the Quality Assurance needs of the Banks Operations functions. Currently supporting a new and rapidly growing portfolio of unsecured personal loans and deposits and growing into other lending products, the QA Specialist will help to expand our quality sampling controls through various methods such as Call Monitoring, Document reviews, and Procedure Adherence.
PRINCIPAL DUTIES AND RESPONSIBILTIES:
- Interpret, build upon, and comply with company quality assurance standards
- Maintain complaint and non-conformance processing through records and tracking systems, including root-cause analysis and corrective actions
- Document quality assurance activities with internal reporting and audits
- Develop improved standards for production and design.
- Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
- Assist operations by tracking, documenting, and reporting quality levels as well as KPIs
- Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
- Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
POSITION SPECIFICATIONS:
- College Degree or experience in lieu of.
- Minimum 2 experience in quality assurance terminology, methods, and tools.
- Working knowledge of banking documentation, bank core systems, collections core systems, operations, and accounting.
- Previous experience building a high performing bank operations function desired.
- Excellent analytical skills. Ability to see the issue before it is an issue.
- Highly proficient PC skills including MS Excel and Word
- Must be able to plan and monitor activities according to priorities and multi-task.
- Ability to work independently within the scope of responsibilities for the position and complete assignments in a timely manner.
- Familiarity with FIS core banking helpful.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.