Operations Specialist - Collections (Remote)

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Date: Jun 12, 2025

Location: AZ, US SC, US WA, US CT, US GA, US VA, US TX, US NC, US FL, US IL, US CA, US NJ, US PA, US DE, US MA, US NY, US UT, US

Company: Sumitomo Mitsui Banking Corporation

Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We’re committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.

The anticipated salary range for this role is between $45,000.00 and $63,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.
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Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank’s first anniversary. We don’t plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group’s 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.

SUMMARY:

This position will support the operational needs of the Banks collections function, to include: technical writing, audit execution and collection performance optimization. Ideal candidate is likely in, or has been in, the Loan Servicing, or Default Management space, with a lean toward unsecured debt.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

    • Administers timely delivery of KPI and KRI’s for the team.
    • Contributes to a variety of roadmap initiatives by drafting detailed business requirements, process flows, procedures and communications.
    • Assists with developing and maintaining the Risk Control Self-Assessment.
    • Executes all controls to mitigate risks and ensures compliance.
    • Facilitates regular meetings with lines of business to remediate control failures and/or establish action plans.
    • Ensures audit readiness.
    • Develops and maintains all procedures and user guides for the supported functions.
    • Becomes a Subject Matter Expert for the assigned functions.
    • Monitors SLA’s adherence.
    • Works Bank Operations support and escalation tickets.

POSITION SPECIFICATIONS:

    • College Degree preferred, or relevant experience in lieu of
    • 1+ years of experience in Loss Mitigation, Default Management or Customer Service/Back-Office.
    • Knowledge of banking documentation, bank/collections core systems, operations, business control audits and procedures.
    • Superb organizational skills and detail-oriented technical writing skills
    • Highly proficient PC skills including MS Excel and Word
    • Must be able to plan and monitor activities according to priorities and multi-task.
    • Ability to work independently within the scope of responsibilities for the position and complete assignments in a timely manner.

EOE STATEMENT
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.