Head of Fair & Responsible Banking (Remote)

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Date: Jun 13, 2025

Location: AZ, US MA, US NY, US WA, US CT, US UT, US CA, US TX, US DE, US NJ, US IL, US SC, US GA, US FL, US NC, US PA, US VA, US

Company: Sumitomo Mitsui Banking Corporation

Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We’re committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.

The anticipated salary range for this role is between $257,000.00 and $285,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.
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Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank’s first anniversary. We don’t plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group’s 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.

JOB SUMMARY:

The Executive Director, Head of Fair and Responsible Banking is responsible for the management and performance of SMBC MANUBANK’s Bank Fair and Responsible Banking Program, including Fair Lending; Unfair, Deceptive, or Abusive Acts or Practices (UDAAP); Servicemember Protections; Community Reinvestment Act; and Complaints Management.

PRINCIPAL DUTIES AND RESPONSIBILTIES:

  • Act as subject matter expert and advise the lines of business, operational areas and Compliance colleagues on Fair and Responsible Banking issues, including business initiatives and regulatory changes.
  • Manage the execution of the Fair & Responsible Banking governance framework.
  • Provide strong leadership skills in spearheading discussions with senior management, engaging stakeholders, clearly articulating issue and identifying collaborative solutions to mitigate risk.
  • Provide oversight in matters regarding statistical analysis, regression and model risk management.
  • Oversee performance of detailed and rigorous assessments regarding business and operational processes and procedures; analyzes results and makes recommendations on the adequacy and reliability of controls.
  • Oversee performance of annual fair lending risk assessment and  periodic fair lending reviews (underwriting, pricing, marketing, redlining, steering, etc.) to evaluate the bank’s level of compliance with fair lending laws, regulations, and guidance
  • Oversee performance of periodic UDDAP/Customer Fairness assessments
  • Oversee performance of Bank’s Community Reinvestment Act program
  • Oversee performance of 2nd line Complaints Management program
  • Research regulations, staying apprised of regulatory developments and conduct impact analysis for respective lines of business.
  • Develop and prepare Board and management reporting on applicable program components and metrics.
  • Assist in the coordination of audit and exam materials

POSITION SPECIFICATIONS:

  • Bachelor’s Degree or equivalent experience in banking and compliance functions.  CRCM certification preferred.
  • 15+ years of experience with regulatory compliance in a banking environment. 
  • High level of professionalism
  • Ability to communicate with all levels of management
  • Excellent oral and written communication skills 
  • Proven ability to apply related laws to business practices and identify and assess compliance risk
  • Ability to work well with personnel and inspire confidence at all levels of the organization
  • Adaptable and flexible workstyle with a proven ability to handle competing demands and priorities
  • Able to successfully navigate changing environments and perform in a fast-paced setting
  • Proficient in Microsoft Word, PowerPoint and Excel is required 

EOE STATEMENT
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.