Executive Director, Fraud Strategy (Remote)

JOB SUMMARY:

As Executive Director of Fraud Strategy, you are responsible for developing and building the fraud strategy for Jenius Bank. You will be accountable for meeting fraud loss performance goals, balancing customer experience, managing risk, and ensuring compliance. You will be the primary influencer for all things fraud across Jenius Bank. You will also manage the relationship with Manubank and SMBC for Jenius Bank consumer fraud, including deposit, loan, and credit products.
 

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Build, scale, and lead a world-class Fraud Strategy team for loans, deposits, and credit card products that balances fraud mitigation with customer experience.
• Develop and deliver the fraud roadmap for Jenius Bank.
• Deliver outstanding team performance through talent acquisition, associate development, and inspiring leadership.
• Establish and track OKRs and KPIs for Jenius Bank Fraud, including a daily understanding of performance.
• Ensure loss management, integration, and collaboration across product, operations, technology, risk, and compliance.
• Ensure operational excellence through process and controls design, procedure adherence, and quality assurance.
• Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
• Forecast losses and staffing needs to align with the fraud roadmap.
• Report on fraud performance to senior executive leadership on a regular cadence.
• Recommend and drive long-term, strategic initiatives, and projects in support of minimizing fraud losses while providing a positive user experience

JOB SPECIFICATIONS:

• An inspiring leader and evangelist for preventing fraud and mitigating risks.
• 15+ years working in fraud roles, with 10+ years in people management directly managing fraud teams.
• Expertise in fraud tools and strategies for deposit, loan, and credit card products.
• Key contributor to bank-wide goals and metrics. Sets clear objectives and controls to measure performance, monitor risks, and deliver results.
• Expertise in analytics and modeling, including machine learning and artificial intelligence.
• Data-driven with the ability to derive your own answers from large data sets, as well as the ability to work strategically and steer the business vision within Jenius Bank, Manubank, and SMBC.
• Experience in regulated financial services, with review of such activities as payments (ACH Debit, etc.), P2P money movement, disputes, chargebacks, AML, and compliance frameworks such as KYC/CIP.
• In-depth knowledge of the financial services/banking regulatory environment: FACT Act, Bank Secrecy Act, Suspicious Activity Reporting (SARs), Reg E, FINRA/SEC, etc.
• Master-level communication and influence skills with C-level and other senior-level executives.
• Must be able to deal with ambiguity, effectively cope with change, and shift gears comfortably.
• Mentor to your team, working to develop them while holding them accountable, providing current, direct, complete, and actionable positive and constructive feedback to your team and peers.